Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or stay at our hotel
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer service
• Participate in surveys or promotions

This may include your name, email address, phone number, postal address, payment information, and preferences.

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide and improve our services
• Communicate with you about your stay
• Send you promotional materials (with your consent)
• Comply with legal obligations
• Protect the safety and security of our guests and staff

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Guest records are typically maintained for 7 years after your last stay for business and legal purposes.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalized content and recommendations
• Marketing and advertising (with your consent)

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.